Accessibility statement

Our commitment

Most of the people this site is written for are approaching or past 65. Many use screen readers, screen magnification, keyboard-only navigation, or simply larger text. Building this site to be usable by all of them was a requirement, not an afterthought.

We aim to meet WCAG 2.2 Level AA. This statement describes what that means in practice here, and what we know is not yet done.

What is built in

• Every color combination used for text was checked against WCAG contrast ratios before it shipped: body text is at least 7:1 and text on the dark sections is at least 9:1
• The whole site is operable by keyboard alone, including the mega menu, the mobile drawer, the quote funnel and the cookie dialog
• Focus is always visible, never removed, and it moves sensibly: the mobile menu traps focus while open and returns it when closed
• A skip link jumps straight to the main content
• Every image has alternative text, and decorative images are hidden from assistive technology
• Form fields have real labels, errors are announced, and an error summary appears at the top of the form
• Headings run in order, and landmarks (header, nav, main, footer) are marked up properly
• Text reflows without horizontal scrolling down to 320px, and scales to 200% without loss of content
• The animated artwork honours `prefers-reduced-motion`: it renders one static frame and stops, and every reveal animation is disabled
• All content is visible without JavaScript; animation is purely additive
• Tables have proper headers and captions, and wide tables scroll within their own container

How we test, and when we last checked

This statement was last reviewed on October 14, 2026. We review it whenever the site changes significantly, and at least once a year.

Each review combines automated and hands-on checks:

• Automated audits with Lighthouse and the axe accessibility engine on the main page types: the home page, service pages, Medicare guides, answer pages, blog posts, calculators, the quote funnel and the contact form
• Keyboard-only spot checks: tabbing through menus, forms, calculators and dialogs to confirm every control can be reached and used, and that focus stays visible
• Screen-reader spot checks of headings, landmarks, form labels, error messages and the live results the calculators announce
• Manual checks of color contrast, text resizing to 200% and reflow at narrow screen widths

Known limitations

We would rather list these than pretend they do not exist:

• Some third-party services we link to (carrier enrollment platforms, the Colorado marketplace, CMS) are outside our control and may not meet the same standard. If one of them creates a barrier, call us and we will complete the task with you by phone.
• Official forms we link to, such as CMS and Social Security PDFs, are published by those agencies and may not be fully tagged for screen readers. We can go through any of them with you by phone or in person.
• Automated tools cannot catch every barrier, and spot checks do not cover every combination of browser and assistive technology. That is why your reports matter.

If something does not work

Tell us and we will fix it. In the meantime we will get you the information another way. There is no scenario where a website problem should stop you getting help with your insurance.

Call (303) 887-8584 (Monday to Friday, 8 AM to 5 PM), or send a message through the contact page. It helps if you can tell us the page, what you were trying to do, and what assistive technology you use, but tell us anyway even if you cannot.

How quickly we respond

• We will reply to a reported accessibility barrier within two business days, by phone or by whichever way you contacted us.
• If the barrier stops you getting information you need now, we will help you by phone or in person straight away rather than wait for the fix.
• We will tell you what we plan to change and roughly when, and let you know once it is fixed if you would like us to.

Alternative formats

Any information on this site can be provided over the phone, by email, in large print, or in person at the Brighton office. Just ask.